We are 100% convinced of the quality of our products and make every effort to satisfy you. But returns happen, we fully understand that, and we have tried to make the return process presented below as painless as possible.
Fair Return Policy
We want you to be completely satisfied with your purchase. That's why we offer a 30-day return policy without any restrictions.
Before you send items back to us, please contact us so that we can prepare the return in our system and provide you with the best service.
To receive a full refund of the purchase price, the products must be unused, undamaged, and returned to us in the original packaging. We will promptly check the goods and refund the purchase price to you within 10 business days using the same payment method that you used for the purchase.
If you paid by bank transfer, please provide us with your complete banking details when you return the item, if they differ from your original bank details.
Please note that shipping costs are not refundable and that you will be responsible for the cost of returning the item to us.
To ensure a smooth return, we recommend using our original packaging, including the packaging materials. If this is no longer possible, please make sure that there is enough space for padding material.
Please test your packaging by shaking the package gently. If the contents still move, additional padding is required. Please pay special attention to adequate padding for glass items.
Please note that inadequate packaging can result in damage to the goods on the return journey to us. In this case, we are unfortunately unable to grant a refund.
We hope that you are satisfied with our products and look forward to welcoming you back soon.
If you want to return the item and it is still in its unopened, undamaged original packaging and shows no visible signs of use, you will receive a full refund.
If the item has already been opened or used, we must individually inspect and evaluate the condition of the item. A deduction will then be made based on the condition of the item (at least 10% or a minimum deduction of CHF 10.-).
For items with damaged packaging, we will also inspect and evaluate the condition of the item individually.
Send your return to:
|GreenGold Import KLG
Please visit the info page [Delivery and Pickup] to get information on how to proceed in case of transport damage.