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1. Scope & General
The online shop of the general partnership GreenGold Import KLG, Villnachernstrasse 31, 5200 Brugg (hereinafter referred to as GreenGold) is operated under the GreenGold brand. The offer is mainly limited to the areas of Swiss Confederation and the Principality of Liechtenstein (hereinafter referred to as Switzerland and Liechtenstein). These general terms of service (hereinafter referred to as TOS) apply to all products and services which GreenGold offers. For the sake of simplicity, male and female forms of speech are not used at the same time. Personal designations apply equally to all genders.
2. Registration
The registration of a customer account is reserved exclusively for persons over the age of 18 residing in Switzerland and Liechtenstein. It is free of charge. There is no entitlement to admission to the online shop. The When registering, the customer must provide their official name and a valid delivery address. The delivery address can be chosen freely in Switzerland and Liechtenstein. The customer is responsible for the correctness of his personal details responsible. These can be maintained and changed in [CUSTOMER AREA].
3. Contract conclusion & Prices
Orders are placed via the ordering process in the online shop after the customer has registered and accepted these General Terms and Conditions. It is not possible to place an order as a guest simply by entering your e-mail address. Orders are dem Customer confirmed by email. A contract between the customer and GreenGold is only concluded with this order confirmation. GreenGold is free not to accept orders and to refuse to confirm them. The products in Online shop are shown and described as well as possible. However, GreenGold cannot guarantee that the delivered products differ from the illustration and description. Errors in product descriptions and product images remain reserved. The prices published in the online shop apply. All prices are end customer prices and are in Swiss francs.
4. Vouchers & Discounts
Unless otherwise stated, coupons and discounts only affect the product value and not the shipping cost.
5. Payment & Default
When ordering, the customer undertakes to pay using the payment options provided. In the case of advance payment by bank transfer, the customer undertakes to pay the full payment within 5 working days of placing the order to pay the invoice amount. GreenGold reserves the right to cancel the order and release the reserved products for sale again if this deadline is not met. Failure to meet payment deadlines GreenGold reserves the right to take legal action for post-paid orders.
The current payment options and the associated conditions are published on the info page [PAYMENT METHODS] and are an integral part of these TOS.
6. Delivery & Shipping costs
Once payment has been received, existing stock items will be sent to the post office within 1 to 2 working days using the shipping method selected by the customer. Items that cannot be delivered from stock are usually not available in the online shop orderable. Delivery is by Swiss Post. GreenGold cannot be held responsible for delays caused by the manufacturer. No liability can be assumed for any shipments that are not received.
Further details on shipping times and costs are available on the info page [DELIVERY & PICKUP] are published and are an integral part of these terms and conditions.
7. returns
The customer can return the products purchased from GreenGold within 30 days of receipt without giving a reason. The products must reach us undamaged, unused, sealed and in their original packaging so that the complete A refund of the purchase price can be arranged within 14 working days. This applies in particular to food items. The only exception is our olive oil, which can also be returned open. GreenGold reserves the right in these cases to arrange for the reimbursement on a pro rata basis. The shipping costs remain due in any case and will not be refunded. Further information is available on the service page [RETURNS POLICY].
8. defects
The customer is obliged to check the products for defects upon receipt and to notify them within the normal return period. Manufacturing defects are considered defects if they are mentioned in the product description of the online shop are not mentioned, but not damage caused by transport. In such a case, the customer is entitled to a replacement, refund or price reduction. Hidden defects must be reported immediately after they are discovered GreenGold are objected to, otherwise the products are considered approved. No liability can be accepted for incorrect use and handling. Further information on the return can be found on the info page [RETURNS POLICIES] are published and are an integral part of these TOS.
In the case of transport damage, a damage report must be made with the shipping service and the process must be followed. The exact process is on the info page [DELIVERY & PICKUP] published. If these instructions are not followed, we reserve the right not to issue the refund.
9. Retention of title
The delivered products remain the property of GreenGold until the purchase price has been paid in full. If the customer does not meet his contractual obligations, especially in the case of default of payment, GreenGold is entitled to to reclaim the delivered item and the customer is obliged to return the item.
10. Privacy
GreenGold attaches great importance to data protection and respects your privacy. The current and applicable data protection regulations are available on the data protection info page [DATA PROTECTION] and are an integral part of these TOS.
11. Customer Service & Contact
You can contact GreenGold via [CONTACT FORM]. Telephone support is excluded.
12. Final Provisions & Jurisdiction
Should parts of these TOS prove to be unenforceable or invalid for any reason, the validity of the remaining provisions shall not be affected. Only Swiss law is applicable. Jurisdiction for both natural and legal persons is CH-5200 Brugg.
The current and binding version of the terms and conditions is available on this info page [Terms of Service] published. GreenGold expressly remains so reserves the right to change and enforce these TOS at any time. In the event of changes to the TOS, GreenGold is not obliged to inform customers retroactively about the changes.
As of: March 2023